Returns, Refunds and Complaints for Flower Delivery Radlett
Your Fresh Flowers Guarantee in Radlett
At Flower Delivery Radlett, we are passionate about delivering only the freshest flowers to our valued customers. As a trusted local Radlett florist, we uphold a strict Fresh Flowers Guarantee so that every bouquet you order arrives in pristine condition and stays beautiful for as long as possible. We proudly serve households and businesses nearby and are committed to ensuring your satisfaction with every delivery.
Damaged-on-Arrival Policy
We take every measure to package and transport your flowers carefully. However, in the rare event that your flowers arrive damaged or not as described, we ask that you notify us on the same day of delivery. Please keep the bouquet and all packaging intact. Our team will assess the situation promptly.
The following issues qualify for immediate attention under our damaged-on-arrival policy:
- Noticeable wilting or breakage upon delivery
- Significant damage to stems or blooms
- Wrong flower arrangement delivered
- Missing or incomplete order
Freshness Window
We promise that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to the instructions supplied. This is part of our Radlett Fresh Flowers Guarantee. Please follow our care tips closely to ensure maximum vase life and vibrant blooms.
Refund or Replacement Options
Your satisfaction is our top priority. If you experience any problems with your flowers—particularly within the first five days—please contact us promptly and provide a description of the issue along with supporting photos, if possible. After reviewing your request, we offer the following options:
- Full or Partial Refund: For orders with significant issues or where a replacement cannot be made.
- Replacement Arrangement: A fresh bouquet will be delivered to you at no extra charge, at a time convenient for you and subject to availability.
- Store Credit: Where appropriate, we may provide credit for use on a future order.
Our Complaints Process
We are here to resolve your concerns quickly and fairly. If there is anything unsatisfactory about your experience with Flower Delivery Radlett, please raise your complaint within 48 hours of receiving your order. We’ll acknowledge your complaint promptly and endeavor to provide a solution within two working days. Resolution may include a replacement, refund, or a suitable alternative determined in consultation with you.
Your feedback is incredibly valuable to us and helps us improve our flower delivery service to local Radlett homes and businesses. Please rest assured that every query and complaint is handled by our dedicated customer care team who know our local area well.
Trusted Service for Radlett Households and Businesses
Flower Delivery Radlett is proud to be the florist of choice for Radlett families and nearby organisations. Our reputation for quality and fresh flowers is built on reliability, friendly service, and genuine care for our customers. Thank you for choosing us to deliver special moments and brighten every occasion in Radlett and surrounding areas.
If you have any concerns about an order, we welcome you to contact us immediately so we can make things right. Your happiness with our flowers—and our service—is what matters most.
