Flower Delivery Radlett E-commerce Terms & Conditions

Introduction

Welcome to the Terms & Conditions for online flower delivery with Flower Delivery Radlett. These terms govern your use of our website and the purchase of flower products and services from us. Whether you are ordering from Radlett itself or our surrounding delivery areas, these terms apply to every transaction and interaction between you and Flower Delivery Radlett. By placing an order through our online platform, you agree to be bound by the terms set out below. If you are unsure about any aspect of these conditions, please read them carefully before making your purchase.

About Flower Delivery Radlett

Flower Delivery Radlett is a UK-based online flower delivery service, specialising in providing fresh, high-quality bouquets and floral arrangements to customers in Radlett and neighbouring areas. Our aim is to make ordering flowers online in Radlett convenient, secure, and enjoyable for every customer. From birthdays and anniversaries to sympathy flowers and just-because gifts, we are here to help you express your sentiments through beautiful blooms delivered right to your recipient's door.

Order Process

Your journey to send flowers in Radlett begins on our website. Please take the following steps to place an order:

• Browse our online catalogue for flower bouquets, arrangements, and gifts suitable for Radlett delivery.
• Select your chosen item(s) and add them to your cart.
• Proceed to checkout, entering all relevant delivery details, recipient information, and preferred delivery date (where applicable).
• Review your order summary to ensure all details are correct before completing your purchase.
• Submit full payment using one of our accepted payment methods (see below).
• Upon processing your transaction, you will receive an electronic order confirmation. Please note, this confirmation acknowledges receipt of your order; it does not indicate acceptance or guarantee availability of the selected flowers.

If circumstances prevent us from fulfilling your order exactly as requested (e.g., product unavailability, seasonal variation, or unforeseen supply issues in Radlett or surrounding areas), we reserve the right to substitute certain flowers or items with those of equal or higher value and similar style. If a significant change is required, we will contact you for approval before completing your order.

Payment Terms

Flower Delivery Radlett accepts secure online payments via approved payment providers. Payment in full is required at the point of order. The following payment options are available:

• Major UK credit and debit cards
• Other specified digital payment options available at checkout

All prices listed on our website are in GBP (£) and include VAT at the applicable rate. You will be provided with a breakdown of prices and associated delivery fees at checkout before payment is processed. Once payment has been received and accepted, your order will advance to fulfilment.

Order Acceptance and Contract

After you have placed an order, you will receive an automatic email confirmation summarising your order details. This confirmation does not constitute acceptance of your order. Acceptance and completion of the contract between you and Flower Delivery Radlett occurs when your order is dispatched for delivery. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Unavailability of products
• Payment authorisation failure
• Inaccurate or insufficient delivery information
• Suspected fraudulent activity

Should your order be refused or cancelled, any payment received will be refunded promptly using your original payment method.

Delivery Policy

We strive to offer timely and convenient flower delivery throughout Radlett and nearby locations. When ordering flowers online for Radlett delivery, please consider the following:

• Deliveries are made on your selected date, subject to availability and any unforeseen circumstances (e.g., severe weather, access issues).
• Orders received for same-day delivery may be subject to cutoff times, which will be specified during your online order process.
• Should the recipient not be available at the time of delivery, flowers may be left in a safe place, with a neighbour, or a delivery card will be left with details for collection or redelivery.
• It remains the customer's responsibility to supply accurate delivery information when placing an order. We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses.

Our online flower delivery service is dedicated to Radlett and its surrounding villages. If you are unsure whether we cover your delivery postcode, please check our delivery area guide before proceeding with your order.

Cancellations and Amendments

We understand that plans change. If you need to cancel or amend your flower order, please contact us as soon as possible after placing your order. Cancellations will only be accepted if the order has not yet been prepared or dispatched. For perishable goods like flowers, cancellations after preparation or dispatch cannot be processed, and charges may apply.

For amendments (such as changes to delivery address, recipient details, or card messages), we will do our utmost to accommodate your request, provided your order has not yet been processed. To increase the chance that amendments can be made, please reach out urgently after completion of your order online. Please note, public holidays and peak periods (such as Valentine's Day or Mother's Day) may affect our ability to respond to cancellation and amendment requests promptly.

Returns, Refunds and Complaints

Due to the perishable nature of fresh flowers, we do not offer a standard returns policy. However, your satisfaction is important to us.

If you or your recipient are not entirely satisfied with the flowers delivered to Radlett or the surrounding areas, please notify us within 24 hours of receipt. We may request photographs to ensure we fully understand and address your concerns. If a complaint is upheld, remedies may include a replacement bouquet, partial refund, or full refund as appropriate.

No refund will be provided if the complaint is made more than 24 hours after delivery or if the flowers have not been cared for according to the instructions provided upon delivery.

Substitutions Policy

While we do our utmost to supply the exact flowers ordered, occasionally seasonal changes or supply limitations may make this impossible. In such cases, we reserve the right to substitute flowers of equal or greater value, keeping the overall design and style as close as possible to your chosen item. Significant changes will be communicated to you in advance, where possible, especially for premium orders intended for delivery in Radlett and nearby towns.

Promotions, Vouchers, and Discount Codes

From time to time, Flower Delivery Radlett may offer promotions, vouchers, or discount codes for online purchases. Such offers are subject to terms and conditions, may only be redeemed online, and are not transferable or redeemable for cash. Please ensure you read individual promotion terms carefully and enter any code at the checkout stage, as discounts cannot be applied retroactively to completed orders.

Liability

We strive to ensure that all flower deliveries meet your expectations for quality and timeliness. However, Flower Delivery Radlett is not responsible or liable for:

• Failure to deliver due to incorrect or incomplete address details provided by the customer
• Delays or non-delivery resulting from situations beyond our reasonable control (for example, extreme weather, road closures, strikes, or force majeure events)
• Allergic reactions or issues arising from flower contact – it is your responsibility to ensure the recipient does not have a known sensitivity to any plants or flowers included in your order
• Indirect, special, or consequential losses

Our total liability for any claim arising from an order placed via our Radlett flower delivery website will not exceed the price paid for the specific product in question. Your statutory rights as a consumer are not affected by these terms.

Customer Data, Privacy, and Security

We take your data security and privacy seriously. All payment and order information you submit online is protected by secure encryption technology. Any personal data provided during your purchase is processed in line with current UK data protection laws. For more details regarding how we collect, use, and store your data, please refer to our Privacy Policy, which is available on our website.

Intellectual Property

All content available on our online flower delivery website supporting Radlett—including images, product designs, descriptions, and branding—remains the intellectual property of Flower Delivery Radlett or its licensors. Reproduction, distribution, or misuse of website content without our express written consent is prohibited.

Changes to These Terms

We may make updates to these terms and conditions from time to time. The version published on our website at the time you place your order will govern your transaction and use of our online service. Please check this page regularly for any updates that may affect your rights and responsibilities.

Governing Law

These terms and conditions, and any contract formed between you and Flower Delivery Radlett for online flower delivery, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Coverage Note

Please be aware that these terms apply to all customers ordering flower delivery services online for Radlett and the surrounding areas. By choosing Flower Delivery Radlett, you agree to abide by these terms for a smooth and satisfactory experience.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Radlett, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Radlett.

For assistance with orders, returns or account queries, please fill out the Contact Us form.